ISUnet Services

Reporting Network Connectivity Problems

ALL network connectivity problems need to be reported to the University Helpdesk Cluster Hotline (438-HELP). When calling, you will need to identify yourself, your unit, how you can be contacted within the next 30 - 60 minutes, a brief description of the problem and identify which centralized unit that you wish to reach (ie: Telecommunications and Networking, CISS, or Administration Computing). The Heldesk operator will create a ticket and then directly contact the on-call engineer within Telecommunications and Networking during or after hours. This process guarantees that Telecommunications and Networking is made aware of these problems is quickly as possible so that we can resolve them.

Once a ticket has been created, you will be contacted by a Telecommunications and Networking on-call engineer for more information. If the ticket was created after conventional working hours (ie: 8:00a-4:30p), the on-call engineer will assess the scope of the problem to determine if immediate resolution is warranted. If not, the problem will be researched the following working day.

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Requesting Information

If you have questions about ISUnet services, please contact Telecommunications and Networking at 438-8731. The secretarial staff can then direct calls to the appropriate on-call engineer within Telecommunications and Networking during normal working hours.

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