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Telecommunications and Networking

Resources

Application Support Guidelines

Background
Mission Critical Applications
Unsupported Applications
Blocked Applications

Background

In an effort to protect electronic services that support the mission of the University, Internet applications have been categorized into three groups on ISUnet - 1) mission critical, 2) unsupported, and 3) blocked. Only those applications that are defined as mission critical are supported by Telecommunications and Networking. This practice allows the University to deliver quality support to those services that are fundamental to our users

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Mission Critical Applications

A mission critical application is defined as an application that supports the needs and services of the University. This includes but is not limited to such applications as email clients (ex: Eudora), web browsers (ex: NetScape and Internet Explorer), terminal emulation (ex: telnet and tn3270), file transfer (ex: FTP), and so on. Telecommunications and Networking will work with the University Helpdesk to help resolve network connectivity problems surrounding these types of applications.

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Unsupported Applications

An unsupported application is defined as an application that is not blocked from Internet access but is also unsupported by Telecommunications and Networking. This includes but is not limited to such applications as instant messaging, peer to peer file transfer applications (ex: Napster, Scour, iMesh, ICAST, Gnutella, etc), network gaming, streaming audio and video, multicast enabled applications, and so on.

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Blocked Applications

A blocked application is defined as an application that is blocked from Internet access. This includes but is not limited to such applications as those used to hack against network infrastructure or those applications which over consume limited network resources. Any application can be immediately blocked at any time in response to these two needs.

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