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Telecommunications and Networking

Telephone Services

Faculty/Staff

Features

Accept on Second Access
Access 1 (Line 1) & Access 2 (Line 2)
Access 3 (Line)
Automatic Callback
Clear Key
Conference Call
Distinctive Ringing
Diversion All Calls
Diversion No Answer
Diversion Busy
Follow Me
Hold
Individual Abbreviated Dialing
Last Number Redial
Pitch Adjustment
Stored Number Redial
Transferring a Call
Voice Mail Message Bypass

ACCEPT ON SECOND ACCESS

Allows an incoming call to ring on access line 2 when access line 1 is in use.

To activate: Press the accept second call key.

To cancel: Press the accept second call key again. To test this feature dial your own number from your telephone.

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ACCESS 1 (LINE 1) & ACCESS 2 (LINE 2)

Used to receive and place calls.

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ACCESS 3 (LINE)

Used to place calls only

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AUTOMATIC CALLBACK

Automatically retries busy on campus numbers or on campus numbers that do not answer. 

To activate: When the called number is busy or does not answer, press 6. Listen for confirmation tone and hang up. When the called number is available, the system will ring your telephone (interrupted fast ring). You must answer before the ringing stops (eight seconds) and your call will be automatically placed. If automatic callback is not allowed against a number, you will not hear a confirmation tone. 

To cancel: Press #6# and hang up.

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CLEAR KEY

Used to disconnect calls.

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CONFERENCE CALL

Allows you to initiate a conference call with up to eight parties. A conference tone is heard whenever any member enters or leaves the conference. 

To activate: With the first party on an access line, press a vacant access line key and call the second party. After the second party answers, press the conference key. The conference tone indicates that the conference number has successfully been added. Repeat this procedure to connect up to eight parties (including yourself) with a maximum of three off campus calls. 

To cancel: Hang up. 
Remember--if you initiate a conference call using long distance services, you need to be the last party to hang up. If you hang up before the other parties and they continue to talk, YOU are still paying for the calls.

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DISTINCTIVE RINGING

The telephone system provides a unique pattern of telephone ringing that allow you to distinguish between different types of incoming calls.  Three types of ring signals are provided: 
- Single Ring - On Campus Call 
- Double Ring - Off Campus Call 
- Interrupted Fast Ring - Callback

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DIVERSION ALL CALLS (used with voice mail)

Sends your calls to voice mail immediately. 

To activate: Press *2# 

To cancel: Press #2#

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DIVERSION NO ANSWER (used with voice mail)

Sends your calls to voice mail after 4 rings. 

To activate: Press *21# 

To cancel: Press #21# 

The diversion busy and no answer can be used simultaneously.

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DIVERSION BUSY (used with voice mail)

Sends your calls to voice mail if you are on your telephone. 

To activate: Press *22# 

To cancel: Press #22# 

The diversion busy and no answer can be used simultaneously.

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FOLLOW ME

Sends you calls to another telephone. 

To activate: Press *2*, the five digit station number where you want your calls to go, #. 

To cancel: Press #2# and hang up.

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HOLD

Allows you to place a call on hold while you perform other tasks. 

To activate: When you want to place a call on hold, press the common hold key or press the access key where the call is located. (Access lamp will flash slowly.) 

To retrieve: Press the access key again. 

From another telephone: If the call has been placed on hold using the common hold key, the call can be retrieved from another telephone.  To retrieve the call, lift the handset of another telephone and enter the number of the telephone where the call was placed on hold. Listen for a busy tone and press 8 to retrieve the call.

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INDIVIDUAL ABBREVIATED DIALING

Allows you to store a list of 10 frequently called numbers. 

To program: Lift the handset and press *51*, the abbreviated number (0-9), *, the telephone number to be stored, #. Listen for confirmation tone and hang up. 

To activate: Lift the handset and press**, and the abbreviated number (0-9). The preprogrammed number will be automatically called. Stored numbers may be up to 20 digits long. 

To cancel a single abbreviated number: Lift the receiver and press #51*, the abbreviated number to be canceled (0-9),#. Listen for confirmation tone and hang up.

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LAST NUMBER REDIAL (For off campus calls only)

Allows you to automatically call back the last off campus number or long distance number entered from your telephone. 

To activate: Lift the handset and press ***. The last off campus number called will be automatically recalled. 

To cancel: This feature cannot be canceled and will continue to store the last off campus number called.

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PITCH ADJUSTMENT

This feature allows you to adjust the pitch of your telephone's ring. 

To program: Without lifting the telephone handset, press the program key "Prog" (lamp will light). Press 0-9 to hear your pitch options.  When you find the pitch you like, press the program key "Prog" again (lamp will go out) and your new pitch will be memorized.

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STORED NUMBER REDIAL (For off campus calls only)

Allows you to store an off campus number. 

To program: Lift the handset and enter the off campus number and press the stored number redial key any time during the call. Any previously stored number is replaced. 

To activate: Lift the handset and press the stored number redial key. The stored number will be automatically called. 

To cancel: This feature cannot be canceled and will continue to store an off campus number.

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TRANSFERRING A CALL

To activate: With a party on the line, press a vacant access line (for example access line 2). The original party will automatically be placed on hold. Enter the telephone number for the second party. When the second party answers, announce the call and press the transfer key; or press the transfer key any time after the first ring if you do not wish to announce the call. If the second party does not answer, disconnect by pressing the clear key and return to the first party by pressing the line key holding the call.

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VOICE MAIL MESSAGE BYPASS

If you reach a telephone with voice mail and want to bypass the greeting message, press 5. This will immediately send you to the record tone.

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